Meet Brian: Visitor Operations Assistant

Brian, Visitor Operations Assistant

Having worked in hotel management for 23 years, Brian wanted a career change and spotted an advert for a Warden at the Palace of Holyroodhouse.  His passion for people and love of Scottish history led him to apply.

"I love talking to the public and welcoming them to the home of Monarchs, past and present. We never stop learning and so every day I'm able to pass on something new".

Since joining, Brian has been able to use his previous skills and experience to move into an operational position, providing varied support to the visitor management team.

"I look after everything from purchasing and staff administration, to organising events for visitors and networking with other tourist attractions to share ideas. But I also still have the opportunity to conduct a selection of tours for visitors".

For Brian, working at a Royal residence is exceptional in a number of ways.

"Our sites are unique. They are a working Royal residence and a prestigious heritage attraction. I never thought I would have the opportunity to work among so many famous works of art, and to look at them in detail, as Monarchs have over the centuries.  Being part of the Royal Household allows our teams to share their own experiences and stories with our visitors, giving us more of a personal touch".

I love talking to the public and welcoming them to the home of Monarchs, past and present.

Teamwork is extremely important at Holyroodhouse, and the sense of community is something that really stood out for Brian.

"Having worked in hospitality where staff turnover can be high, I was surprised by how many team members had worked at the Palace for a while"

"When I joined, some members of the team were just starting out in their career, while others, like me, were starting a new career. Despite the varying backgrounds, team work is particularly strong, with everyone willing to assist each other when the need arises".

"But this extends beyond the Palace gates. We are very much part of the local community, and we work with the Canongate Holyrood Initiative to promote the local area and raise funds for local charities".

To find out more about working in a Royal Collection Trust front-line position click here.

Related content

Press release 05 February 2021

Lord Parker of Minsmere KCB appointed as Lord Chamberlain

Read more
Virtual Tour

Virtual tours: Windsor Castle

A Royal home and fortress for over 900 years, Winsdor Castle, the largest occupied castle in the world, remains a working palace today. The Queen uses the Castle both as a...


Summer Opening at Buckingham Palace

Members of the public can visit Buckingham Palace from July to September each year.

Join us

Media pack

Royal Archives: A guide to the collections

The Royal Archives were first established in 1914, during the early years of the reign of King George V. The need for an archive for the papers of the Royal Family and the...

Media pack

Royal Archives: How to use the collections

The Royal Archives is the private archive of the Royal Family, and has housed the private papers of the monarchy from 1914, as well as significant historic material including...


The experience

A place where jobs that could be routine elsewhere become extraordinary

Inside the Royal Household

With the Royal Household, everyday jobs become exceptional.

Meet Daniel: Deputy Sergeant Footman

"I have completed a Butlering Vocational Qualification, alongside on-the-job training."

Meet Mark: Head of IT Service Delivery

"Our roles are similar to many organisations; it's the end product that makes us unique"

Meet Emma: Head of Digital Engagement

"I've benefitted from having very progressive, forward-thinking managers"

Meet Graham: Senior Travel and Logistics Officer

"It’s the people in the building that make the Royal Household"

Meet Kate: Senior Curator of Prints and Drawings

"Working with such a wonderful collection means there are always new things to learn."

Meet Morayo: Retail Manager

"My ideas are listened to and I know my contribution is valued"

Meet Ross: Liveried Helper

"It's very rewarding getting the horses looking their best on the day"

Meet Oliver: Exhibitions Assistant

"My internship programme is an example of how professional development is supported"

Meet Kathryn: Royal Pastry Chef

"The Royal kitchen team is an incredible group of people from all walks of life"

A place to grow

Your career journey with us will be like no other

Meet Yasmin: HR Advisor

"Behind the ceremonial events and magnificent buildings is a fully functioning business."

The Royal Collection

Find out more about the art collection which has been amassed by monarchs over 500 years
Press release 28 April 2003

Clarence House summer opening 2003

Read more