Some information on this website may be out-of-date following the death of Queen Elizabeth.

Meet Brian: Visitor Operations Assistant

"I love talking to the public, welcoming them to the home of Monarchs, past and present"

Brian, Visitor Operations Assistant

Having worked in hotel management for 23 years, Brian wanted a career change and spotted an advert for a Warden at the Palace of Holyroodhouse.  His passion for people and love of Scottish history led him to apply.

"I love talking to the public and welcoming them to the home of Monarchs, past and present. We never stop learning and so every day I'm able to pass on something new".

Since joining, Brian has been able to use his previous skills and experience to move into an operational position, providing varied support to the visitor management team.

"I look after everything from purchasing and staff administration, to organising events for visitors and networking with other tourist attractions to share ideas. But I also still have the opportunity to conduct a selection of tours for visitors".

For Brian, working at a Royal residence is exceptional in a number of ways.

"Our sites are unique. They are a working Royal residence and a prestigious heritage attraction. I never thought I would have the opportunity to work among so many famous works of art, and to look at them in detail, as Monarchs have over the centuries.  Being part of the Royal Household allows our teams to share their own experiences and stories with our visitors, giving us more of a personal touch".

I love talking to the public and welcoming them to the home of Monarchs, past and present.

Teamwork is extremely important at Holyroodhouse, and the sense of community is something that really stood out for Brian.

"Having worked in hospitality where staff turnover can be high, I was surprised by how many team members had worked at the Palace for a while"

"When I joined, some members of the team were just starting out in their career, while others, like me, were starting a new career. Despite the varying backgrounds, team work is particularly strong, with everyone willing to assist each other when the need arises".

"But this extends beyond the Palace gates. We are very much part of the local community, and we work with the Canongate Holyrood Initiative to promote the local area and raise funds for local charities".

To find out more about working in a Royal Collection Trust front-line position click here.