Meet Morayo: Retail Manager

Morayo​, Retail Manager

Morayo is responsible for the day-to-day running of all the Royal Collection Trust retail shops in London. These are based in The Queen's Gallery and the Royal Mews, and there is also a stand-alone store on Buckingham Palace Road.

She also relishes the challenge of the busy summer period every year, when Buckingham Palace opens its doors to over half a million visitors from around the world.

"My role has great variety and no one day is the same. It allows me to gain different experiences, and I enjoy working for such an iconic organisation."

With a large and vibrant team, Morayo is responsible for recruitment, training and product knowledge, and for ensuring she and her team meet sales targets. She also oversees visual merchandising, daily operations and ensures that every customer gets the very best experience and service.

"My team work extremely hard and have a variety of different skill sets. Their can-do attitude is very encouraging, and we all pull together in order to meet our targets."

My ideas are listened to and I know my contribution is valued.

"I have grown both professionally and personally since joining The Royal Household.

Currently, I am about to complete my Chartered Management Institute Level 3 qualification."

In many respects, the team operates like any other retail outlet would, but it’s the fact that their profits all go towards helping Royal Collection Trust achieve its charitable aims that makes it different and special to Morayo.

"Having worked previously in commercial high-street retail, it's so rewarding knowing that I and my team are contributing so significantly to our British heritage."

Most importantly though, compared to her previous roles, Morayo finds the collaborative working culture a defining aspect of working at the Household.

"What I find most inspiring about my role is the helpfulness of everyone within the whole retail team and within The Royal Household. Teamwork and communication is vital here, as so many people can be involved in a particular event, and every decision has an impact on another member of staff or department."

To find out more about the work of Royal Collection Trust click here

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